Skip to main content
City of Costa Mesa Banner
File #: 25-528    Version: 1
Type: Report Status: Agenda Ready
File created: 9/24/2025 In control: REGULAR CITY COUNCIL AND HOUSING AUTHORITY*
On agenda: 10/21/2025 Final action:
Title: PROFESSIONAL SERVICES AGREEMENT FOR UPGRADING THE CITY'S PHONE SYSTEM
Attachments: 1. Agenda Report, 2. 1. Merrill Avaya SOW, 3. 2. Merrill Avaya Annual Subscription Quote, 4. 3. Merrill PSA, 5. 4. Merrill VAR Letter
TITLE:
title
PROFESSIONAL SERVICES AGREEMENT FOR UPGRADING THE CITY'S PHONE SYSTEM
end
DEPARTMENT: INFORMATION TECHNOLOGY
PRESENTED BY: STEVE ELY, DIRECTOR
CONTACT INFORMATION: STEVE ELY, DIRECTOR (714) 754-4891

RECOMMENDATION:
recommendation
Staff recommends the City Council:

1. Authorize the use of OMNIA Partners, Public Sector National Cooperative Agreement No. 01-125 with Merrill & Associates for the City's analog phone system upgrade.

2. Approve and authorize the Statement of Work (Attachment 1) to Merrill & Associates, an Avaya value-added reseller (VAR) (Attachment 4), for the upgrade of the City's analog phone system from v6.0.1 to v10.2 for an amount not to exceed (NTE) $275,754.

3. Approve and authorize a ten percent (10%) contingency in the amount of $27,575 for unforeseen costs related to the project.

4. Approve and authorize an annual subscription and support services in an amount of $70,069 for a term of one year (Attachment 2). Subscription services will begin after the completion of installation and will be subject to price increase based on an increase in the Consumer Price Index (CPI) for all Urban Consumers for the Los Angeles-Long Beach-Anaheim area, which would be determined using the November index for the current year and the November index for the preceding year.

5. Authorize the Interim City Manager, or designee, and the City Clerk to execute the Professional Services Agreement (Attachment 3) for a total amount of $373,398 for implementation and one-year subscription, maintenance, and support.

end
BACKGROUND:
A core objective of the City Council's Strategic Plan is to achieve long-term fiscal sustainability while preserving and improving the condition of City-owned facilities, equipment, and technology systems. To meet this goal, the City adopted an Information Technology Strategic Plan (ITSP) in 2020 to modernize operations and improve service delivery. The ITSP includes initiatives that address immediate business needs and ...

Click here for full text